Summit, Millburn, New Providence Dispatch Supervisor Honored

SUMMIT, NJ - Dispatchers serving Summit, Millburn and New Providence as part of the Mountain Valley Emergency Communications Center were honored for their lifesaving , lifegiving and safety efforts in 2018.

Established in 2014, the Borough of New Providence, City of Summit and Township of Millburn combined their dispatch centers forming the new Shared Dispatch Center, today known as the Mountain Valley Emergency Communications Center. The primary mission, which is to serve the citizens of New Providence, Summit and Millburn, by acting as a communications link between the citizen who needs an emergency service response, and those law enforcement, fire, and medical response agencies that provide such services without the duplication of staff resources and technology.

The Shared Dispatch Center Management Board and Emergency Communications Executive Director Scott W. Ruf annually recognizes the dedicated service of Public Safety Dispatchers and presented the 2018 Telecommunicator of the Year award to Communications Supervisor William Griffin.

"Griffin started his career as a dispatcher with the Borough of New Providence Police Department and then joined us here as one of the very first dispatchers and supervisors hired when MVECC was formed and went into operation in 2015," Ruf said. "During this past year with all the continuing changes presented to the organization William continues to remain positive and adapt to those changes in the most professional way. William having a long and successful public safety background continues to grow and develop as a professional, a leader and is a valued member of the department. William provides input and feedback on ways to improve emergency communication center operations. His calm demeanor, positive attitude and willingness to help in whatever capacity is needed as well as his ability to adapt easily to change exemplifies the many skills and values worthy of this award."

Griffin’s co-workers wrote:

• “He shows a positive and dedicated work ethic, always willing to help even on his time off if it’s necessary and in the interest of the center’s success.”
• “He treats every caller, co-worker equally and with respect and is always willing to jump in and help during busy times.”

"Day in and day out William carries out our mission and vision by providing the highest levels of service to the residents, first responders and visitors of and to the Borough of New Providence, City of Summit and Township of Millburn and does so with P.R.I.D.E. (Professionalism, Respect, Integrity, Dedication and Excellence)," Ruf said. "Many times these public safety telecommunicators are the first line of assistance when the community calls into the dispatch center. Although they are rarely seen and heard by the public, dispatchers for the various public safety entities are the 'behind the scenes' link between those in need and those that can help. As a result, every year, we celebrate and honor our Department’s dispatchers by recognizing their contributions to helping keep our communities safe."

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