Employee Highlight: Shawn Wilson, Hilton Garden Inn Riverhead

Over here at Blu Chip Marketing, we like to highlight outstanding employees in the community who contribute to making Long Island business better. Last week we sat down with Shawn Wilson, Guest Service Supervisor of the Hilton Garden Inn in Riverhead (HGI). As much as this hotel can sell itself on looks alone, the truly spectacular part of staying with HGI is interacting with the staff. The moment you walk into the luxurious foyer, you’re greeted by a warm smile and an open ear. That’s why we like to take time to spotlight some of the people that take part in this well-oiled machine! 

Shawn Wilson, Graduate of SUNY Old Westbury with a Business Management degree, Wilson is a relative newbie to the hotel. Wilson has been working there for nine months, after a friend tipped him the hotel was hiring. After rigorous interviewing with Ed Carroll, General Manager, and Megan Gilmore, Front Office Supervisor, Wilson says “it’s been history ever since”

Blu Chip: “What does your day-to-day activity involve?”

Wilson: “My day-to-day activities include checking the salt surveys reading guest responses, being at the front desk and delivering excellent service to the guest, and basically ensuring that the guest stay is the very best we can make it while they are there.”

Blu Chip: “What does the name “Hilton” means to you?”

Wilson: “When I hear the name “Hilton” I immediately think of excellence. To me the name exudes prestige and greatness. Working for a company that makes guest service their #1 priority, and delivering excellent service is amazing. For me it’s wonderful because I love meeting new people, I love being one with the guest, and I love being a great representation of Hilton.”

Blu Chip: “What do you reckon is the one that makes the hotel successful?” 

Wilson: “I feel what makes Hilton so successful is the close attention we pay to guest needs. Whether it is remembering a guest name, remembering this guest likes this or that, and making the guest feel at home. Hilton is successful because they focus on the people. When I say people, I mean whomever they hire and also the delivery of service they promise every time.”

Blu Chip: “Do you take part in any activity for the community or any kind of groups outside the hotel’s association?”

Wilson: “Outside of the hotel I work with autistic individuals. I was doing that before I started working at the hotel. That’s also a part of my love for being one with the people.”

Blu Chip: “What are some hobbies/pastimes of yours?”

Wilson: “As far as hobbies I do love to cook, travel, meet new people, and take in what the world has to offer. My favorite pastime is leaving work and being in love with my job.”

Wilson ended on “My main objective is to get to the top of the world. To take every day as a learning experience. I am going to be the face of Hilton until the wheels fall off.” Seems like a good plan.