Fred Beans Dealerships Honored by Ford

Doylestown, Pa.– Fred Beans Ford of Doylestown and Fred Beans Ford of Boyertown are among an elite group of Ford and Lincoln dealerships to be recognized with the 2018 President’s Award by Ford Motor Company. They represent two of only 12 awardees this year from the Philadelphia region. The prestigious award honors dealerships that have excelled in automotive retailing this past year, by providing exceptional customer service and satisfaction.

“Earning this award is a reflection of our company-wide commitment to delivering the best customer experience possible,” said Fred Beans, owner of Fred Beans Family of Dealerships. “I couldn’t be more proud to receive this recognition, especially since it comes from the people we value most – our customers. We are motivated each day to exceed their expectations and gain their loyalty.”

The President’s Award was established in 1998. Dealers become eligible through survey responses from customers related to their sales and service satisfaction.

Fred Beans Ford of Doylestown has won the President’s Award three years previously, and most recently won last year. In addition to this year’s President’s Award, the dealership was named to the Premier Club by the Ford Customer Service Division for outstanding parts sales performance. Fred Beans Ford of Boyertown has won the President’s Award for six consecutive years – 15 times total. It is one of only four dealerships in the Philadelphia region – and one of only 70 dealerships nationally – to record such an impressive winning streak.

Fred Beans has long valued the quality of Ford automobiles, and he has built the Fred Beans Family of Dealerships, which has 20 total dealerships selling 18 brands, to include six Ford dealerships in Boyertown, Doylestown, Langhorne, Mechanicsburg, Newtown and West Chester in Pennsylvania. He even operates out of an office in the Fred Beans Ford of Doylestown showroom instead of in the company’s management office complex. Beans’ relationship with Ford also includes serving on the Ford Motor Co.’s Process Improvement Panel and the Advisory Committee for retail standards.

“To achieve the President's Award, dealers must exceed customer expectations every day in every department. The pursuit of excellence is not for the faint of heart – it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said Richard Terrel, sales operations manger in the Greater Philadelphia Region with Ford Motor Company.

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About Ford Motor Company
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 164,000 employees and about 70 plants worldwide, the company’s automotive brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford and its products worldwide, please visit http://corporate.ford.com.

About Fred Beans Automotive Group
Fred Beans Automotive Group encompasses 32 rooftops, 20 dealerships, 18 brands, six Fred Beans collision centers (franchised CARSTAR), two AutoExpress locations, a parts warehouse, two Carquest locations, four Autorents rental locations, and commercial truck sales. The company established the Fred Beans Charitable Trust in 2000 to give back to the community, prioritizing among organizations whose focus spans youth and education, human services, arts and culture, and community development. In 2019, Fred Beans Automotive Group was placed on the Philadelphia Business Journal’s Best Places to Work list and recognized among the Philadelphia Inquirer’s Family Owned Business Award winners. Learn more at https://www.fredbeans.com/.

Photo Captions:
President’s Award – Pictured from left to right, Steve Randall, Ford regional manager, presents Fred Beans, owner of Fred Beans Automotive Group, and Tony Satterthwaite, general manager of Fred Beans Ford and Lincoln of Doylestown, with the Ford President’s Award that recognizes exceptional customer service and satisfaction at the Fred Beans dealership.

Premier Club – Pictured from left to right are Harry Van Houten, associate director of operations for Fred Beans Parts; Denny Loux, director of operations for Fred Beans Parts; Steve Randall, Ford regional manager; and Fred Beans, owner of Fred Beans Automotive Group. The Fred Beans Parts team accepted a Premier Club plaque from Randall on behalf of Ford denoting the team’s outstanding parts sales performance.