Virginia DMV Dept of Motor Vehicles

I am wondering if any local Arlingtonians or any Northern Virginian residents have had driver licensence's or any other property, paid for through online tranactions through a state website, but not received the actual product or documents that were supposedly mailed out to you?  I am trying to start a blog aand get people talking because I believe that things like having your driver licensce sent to you through the mail should not be done in this manner. Now what if you never recv'd your licensc and you paid for it and never got it, and now are a victim of identy theft. Should the state be held liable for any damages? shouldwe as law-abiding citizecontact new channel orgnizations to start a blog about just what exactly the American Born Citizens think about have to use DMV via online or become penalized. Not all citizens use computers, ex. older individuals and they want to add aditional $5.00 fees to punish them for not going on-line. I'm just looking for some advice because I think it's wrong for illegal citizens to have the opportunity to snatch my licensce from the US mail and DMV and I have to pay the price for somewhat being forced to conduct business transactions via online!