A Point of Protocol: Mistakes are part of our life. If your offense requires an apology, like forgetting something or an unintended oversight, apologize. If it evolves an emotional response/regret or personal injury requiring forgiveness, i.e., dropping hot coffee in a lap, state that you are sorry. If it is a matter of inconvenience or seeking permission, like getting to a seat, say "excuse me or pardon me".
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