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Business & Tech

Details of Occoquan Offers Personable Apparel

Details in Old Town Occoquan has been open for 10 years and maintains a strong returning customer base due to their love of quality customer service.

Occoquan would not look the same without , which sits on a corner near the Post Office. Every day, luxurious clothes of different colors and varieties hang outside the shop, luring the passerby's attention to the store.

Details offers a wide variety of clothing for women, from casual sweaters made from natural fibres to handmade fancy cloaks, ready for an evening out on the town. Semi-formal dresses are available for various occassions from high name designers like Joseph Ribcoff. They emphasize fair trade, green clothing lines, mainly made in the United States and Canada.

Details offers a personal shopping service rarely seen in department stores.

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"It's a one-stop shop," said owner Cathy Campbell. They assist their customers in every step of the process, from thinking of ideas for the outfit, to putting together a complete ensemble, to finding the right sizes and then even making alterations if needed.

They end up spending hours with their customers, and they get to know their regular shoppers very well.

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"It's like a big family" said Cathy. "We know their birthdays, the weddings in their family, their kids' graduations. It's gratifying to dress someone for a special occasion, like their daughter's wedding, a cruise, or an event in New York."

Even in New York, their customer received many compliments on wearing an original piece. "No one else had what she had on. It was truly unique," employee Nancy Nichols said.

To ensure that every customer has the same experience of wearing something truly unique to an event, they track the outfits and dresses their customers buy. For example, if there is a big wedding a lot of their customers will be at, they make sure to keep tabs on what each shopper buys for the occassion so no one is wearing the same ensemble.

While they pay a lot of attention to a customer, they do not mind the ones who would like to simply look for themselves. They seek to provide a hassle-free, casual shopping environment where customers are free to wander as they will without hounding or hovering.

The staff at Details makes sure they deliver quality customer service to everyone who goes through the store. They will greet them and offer a tour of the store for first-time shoppers. They are open until the very last customer is satisfied with her purchase.

Details also offers costume jewelry, purses, party favors and all-natural glycerin-based soapwoods. They are open seven days a week.

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