Who Are Your Internal Customers?
Looking around, every person who works for or supports the same organization as you do is your internal customer. Yes, that includes the janitor, the technician and others you don’t directly work with on a routine basis.
Why are they as important as the external customer?
This question can be answered through a few questions you can ask yourself:
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What would happen if I showed up to work and the exterior door didn’t open?
How would I respond if the rest rooms were out of paper towels, or soap, or tissue?
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Who would I turn to if my computer equipment was inoperative?
Where would I get information about taking time off work for an emergency?
Who would I seek out if my check wasn’t in the bank on payday?
Where would I go to get clarification on a procedure?
Bottom line – If the internal customers aren’t properly taken care of, the external customers won’t be either.
What can you do to make a difference?
Glad you asked! Here are a few of the many things one can do to make a difference for the internal customer; your peer, employees, supervisor, manager
Have a desire to serve others by focusing on their needs more than yours
Ask how you can be of assistance to someone else; be ready to help
Talk, talk and talk! Find commonalities and start conversations to build relationships
Work to use or implement the ideas or suggestions of others
Be honest at your own expense
Do what you say you’re going to do
Always get back to a person regardless of the answer
Have fun together
One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carol
