Today's workplace is a changing one, requiring
good communications skills, and a high degree of professionalism from all levels of employees, especially those in high visibility areas and those that involve a
lot of customer interface. The right customer service image, one of “going the extra yard,” then becomes critical for
organizational and individual success. This new paradigm of customer service is particularly important as customers make choices on who to go to for their consumer products and services. This workshop is designed to familiarize and skill build participants on the tenets of effective customer service on the frontline. The focus is on the Three R's of measuring
service and performance: Responsive, Responsible, and
Reliable.
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