EMWD Recognized by J.D. Power for Customer Satisfaction

From the Eastern Municipal Water District: Eastern Municipal Water District (EMWD) was recently honored with the prestigious J.D. Power and Associates award for the 2018 Water Utility Residential Customer Satisfaction Survey.

The study is in its third year and measures satisfaction of residential customers of utilities delivering
water to at least 400,000 people. Satisfaction is gauged by measuring 33 attributes within six factors:
delivery, price, conservation, billing and payment, communications, and customer service.

EMWD ranked highest in customer satisfaction in the western region, which consisted of 12 states.
EMWD was one of six agencies recognized across four national regions and had the sixth-highest
customer satisfaction score in the nation.

EMWD was also recognized as highest in customer satisfaction among all participating agencies for
its customer communications efforts.

The study was conducted among nearly 40,000 respondents nationally who are served by the 88
water systems that deliver water to more than 400,000 people. The surveys were conducted online
from June 2017 through March 2018 and consisted of more than 100 questions.

“EMWD is incredibly honored by this award,” EMWD President David Slawson said. “This recognition
highlights the work of our entire organization and our commitment to creating a positive and
interactive customer service experience.”

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