Death Did Not Stop Phone Company From Billing Loma Linda Woman

Neither rain nor sleet nor snow stopped Verizon from trying to get payment from a customer.

Death was not a deterrent either.

In March, the Los Angeles Times ran an article about the dispute Marilynn Loveless had with phone/internet service giant Verizon.

According to the paper Loveless’ mother Betty Howard was charged $110.80 in March because she missed payments for her high-speed Internet service. They were missed because the lady had died months earlier.

This launched a back and forth between Loveless and a company who could not seem to grasp the fact that a customer was gone, according to the Times.

“I don’t like bullies,” Loveless told writer David Lazarus. “That’s what this seemed to be. They bully you and bully you until they get what they want.”

According to the article, “Verizon cut Howard’s bill to $54.82 but then turned it over to a debt-collection firm. Loveless started getting calls from debt collectors trying to recover the cash from her dead mother-in-law.

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“It’s like Verizon never heard us,” Loveless told the Times. “Something is clearly broken here.”

You can read the rest of the story here. Loma Linda Patch will try and update the story when possible.