Residents Can Now Report Problems Around Braintree via App

BRAINTREE, MA — Reporting potholes, litter, and malfunctioning traffic lights just became easier for Braintree residents.

The town announced Monday that residents can now use the Commonwealth Connect to document neighborhood concerns.

“This type of program will make us a better and more responsive government. Our goal is to continue the outreach and solicit resident concerns and input,” Mayor Joseph Sullivan said in a release.

With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the Town of Braintree’s website, the Commonwealth Connect mobile application, Braintree’s Facebook Page, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, Town of Braintree, and anyone ‘watching’ the area will receive an alert. The Town of Braintree can then acknowledge the service request, route it to the proper department, and update the request and residents following the issue once it’s been resolved.

The partnership allows residents to report community issues, as well as view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests---not just the ones they report.

Reports can be submitted and tracked from the Town of Braintree website directly at www.braintreema.gov/connect where residents will also find links to download the mobile applications. Commonwealth Connect is available for iOS and Android devices.

Image and information in this article was provided by a press release.