Network Health Promotes Joe Pavao to Director of e-Business and Business Intelligence

MEDFORD, Mass. — Network Health, a Massachusetts health plan that provides access to high-quality health care for more than 215,000 Massachusetts residents with low and moderate incomes, announced today that it has promoted Joe Pavao to director of e-business and business intelligence. Pavao, a resident of New Bedford, Mass., previously served as Network Health manager of e-business.

“Joe has grown with Network Health, and has been chiefly responsible for the engineering and development of many of the Web, e-business, and analytical systems which support our members and providers, and contribute to the health and well-being of the communities we serve,” said Peter Bristol, Network Health vice president and chief technology officer. “Joe’s keen sense of the information technology forces re-shaping health care and his engineering mindset make him a perfect fit for this position.”

Pavao will lead business intelligence and e-business operations to ensure the availability and effectiveness of all critical clinical and business systems. Specifically, his responsibilities include directing, coordinating, and planning all aspects of business intelligence, including analytical systems support, data warehousing, performance analytics systems, and quality-of-care data measurement. Additionally, Pavao will continue to extend Network Health’s e-business capabilities by anticipating customer expectations and market trends and implementing processes to monitor and address quality improvement opportunities. He will also continue to act as a key internal advisor on the organization’s health information exchange systems, designed to improve availability of key clinical data to ensure the best care is provided to members.

Pavao has held several key roles with the IT team at Network Health. He first joined the health plan in 2002 as a systems analyst where he played an integral role in the conversion of data from a legacy system to a modern system. In 2009, Pavao was promoted to manager of e-business.

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In that role, he oversaw the relaunch of www.network-health.org and the unveiling of the

Network Health Member Connect portal, an online self-service tool that allows members to manage their health care 24/7, update personal information, and search for and choose providers. Network Health Member Connect serves as the platform for secure health records and secure messaging, and other tools designed to improve access to information.

Prior to joining Network Health, Pavao was a technical support specialist and special computer assistant at UMass Dartmouth in Dartmouth, Mass. At UMass Dartmouth Pavao was responsible for defining and implementing the university’s network infrastructure. He was charged with implementing backup, disaster recovery, and antivirus programs. Pavao has also worked at Neighborhood Health Plan of Rhode Island in Providence, R.I. 

Pavao received a bachelor’s degree in Computer Engineering from UMass Dartmouth. He is currently a member of the Massachusetts Health IT Council’s Technology Workgroup.

About Network Health

Since 1997, Network Health has provided access to high-quality health care for Massachusetts residents with low and moderate incomes. Network Health is a nonprofit, comprehensive health plan serving members through its Network Health Together^® (MassHealth),

Network Health Forward^® (Commonwealth Care), and Network Health Extend^™ (Medical Security Program) plans.

To improve the health and well-being of its more than 215,000 members and their diverse communities, Network Health offers fully integrated, in-house care management, providing a team of medical, behavioral health, social care, and pharmacy professionals who coordinate member care. Network Health partners with more than 20,000 primary care providers, specialists, hospitals, and community organizations statewide.

Network Health earned National Committee for Quality Assurance (NCQA) “Excellent” Health Plan Accreditation, NCQA’s highest accreditation rating, for its Network Health Together plan. Since 2010, Network Health has ranked among the top 10 Medicaid health plans nationally, according to NCQA’s Health Insurance Plan Rankings — Medicaid. Network Health is among 10 health plans nationally and the first health plan in New England to earn the NCQA Multicultural Health Care Distinction. Additionally, Network Health is nationally recognized for its innovative programs; it won the Dorland Health Case In Point Platinum Award for “Best Integrated Case Management Team” in 2012 and “Best Overall Case/Care Management Program” in 2010. Network Health is also recognized for its top leadership team among health plans nationwide by HealthLeaders Media.

Network Health became an affiliate of Tufts Health Plan in 2011. Headquartered in

Watertown, Mass., Tufts Health Plan is a nonprofit organization nationally recognized for its commitment to providing innovative, high-quality health care coverage to its 980,000 members. Tufts Health Plan’s HMO and POS programs are ranked second in the nation, and its Medicare Advantage HMO program ranks among the nation’s top 10 Medicare Advantage plans according to NCQA.

For more information about Network Health, call 888-257-1985 or visit
www.network-health.org. Follow Network Health on Facebook and @_NetworkHealth on Twitter.

To learn about their health plan options, Massachusetts residents can call Commonwealth Care at
877-623-6765 (TTY: 877-623-7773), Monday through Friday, from 8 a.m. to 5 p.m., or visit www.mahealthconnector.org; call MassHealth at 800-841-2900 (TTY: 800-497-4648),

Monday through Friday, from 8 a.m. to 5 p.m., or visit www.mass.gov/masshealth; or call the Medical Security Program at 800-908-8801, Monday through Friday, from 8:30 a.m. to

4:30 p.m., or visit www.mass.gov/dua/msp.