COMCAST SAVEOLOGY ROUTER REBATE SCAM - anyone in the same boat?

3/1/2013 Saveology -- failure to send router rebate

by William S Ruggierio

wrugg@rugglaw.com

I am looking for New Jersey Comcast subscribers with the same or similar experience described below. --- by Bill Ruggierio wrugg@rugglaw.com

My experience started with a google search for “Comcast” and that search took me to an advertisement for "Comcast Xfinity Triple Play for $99/month!". I called the number listed and the person at the other end of the phone helped me to schedule the installation of the Comcast service.

I was never informed that I was not speaking directly with Comcast.

I was induced to go with this installation by the promise of a free router. The sales rep requested that I pay for the router up front and assured me that I would receive a rebate after the installation. I gave them my credit card information and the wireless router was shipped to my address. Again, I thought I was dealing directly with Comcast. But a day or two after the installation I felt I was shorted some cable boxes which were promised and was concerned about other aspects of the installation. When I called Comcast to express these concerns I learned for the first time that I had actually placed my order with “Saveology” – apparently an authorized Comcast dealer/reseller.

I sent my rebate form to Saveology in early June 2012. The rebate was supposed to be issued within 10-16 weeks. After five months passed without receiving a rebate, I wrote an email to Saveology complaining that their deficiency in sending the rebate should be immediately addressed. In response I received an email from the Saveology rebate division indicating that they were backed up and offering me some restaurant.com coupons in exchange. I called Saveology and turned down this offer. The Saveology rebate division person assured me that my rebate would be processed by January, 2013. It is now March 1, 2013 and I have received no rebate.

I have now looked at numerous blog entries by individuals who have been defrauded in this same way. I intend to take some type of action.

SEE ALSO --

http://www.ripoffreport.com/saveology/internet-service-providers/south-p...