Liberty Bringing Jobs to LI and Improving the Customer Experience

Liberty is excited to announce the start of construction on July 1, 2022 of Liberty’s locally staffed customer service walk-in and call center at 60 Brooklyn Avenue in Merrick. The center is expected to open at the end of 2022.

Hiring 17 dedicated customer service representatives allows Liberty to boost the local economy and provide a walk-in center for customers to pay bills and ask questions. This project is a major commitment of Liberty’s transition plan upon acquiring the New York water system from American Water in January.

In addition to the walk-in service, customer phone calls will now be answered locally, by resident’s familiar with the area and with an understanding of our customers’ specific needs. Customer service staffing will also include individuals at the managerial level, who are empowered to make decisions with the goal of resolving issues in an expeditious manner and eliminating the need for call backs.

Liberty New York Water President, Chris Alario said bringing jobs to the local area and providing personalized customer service experiences will enhance the relationship between Liberty and the communities we serve. “We are excited to see customers in person, get to know our community members and provide solutions to their concerns quickly and efficiently.”

The hiring process has begun and those interested in joining the Liberty team can apply at www.Libertyenergyandwater.com.

About Liberty

Part of Algonquin Power & Utilities Corp., Liberty is committed to providing safe and reliable natural gas, water, and electricity distribution services to over one million customer connections.

Liberty’s utility operations are primarily located in the United States and Canada and have expanded to Chile and Bermuda. With a customer-centric approach to management, Liberty provides a superior customer experience through local management of walk-in centers, conservation and energy efficiency initiatives, and programs for businesses and residential customers. We measure our performance in terms of service reliability, customer satisfaction, and an unwavering dedication to public and workplace safety. Liberty’s North American distribution operations include Arizona, Arkansas, California, Georgia, Illinois, Iowa, Kansas, Massachusetts, Missouri, New Hampshire, New York, Oklahoma and Texas in the United States, and New Brunswick, Canada. In New York, Liberty provides services to 125,000 water utility customer connections. For more information, visit www.libertyenergyandwater.com.