Overview of Active Listening-Lag Time and Congruent Communication

Lag Time

• You can SPEAK at the rate of about 120 to 180 words per minute.
• You can LISTEN at the rate of 400 to 800 words per minute.
• The difference between those two speeds is call LAG TIME.
• Lag time can be used creatively or destructively.
• The purpose of the ESG Workshop, Monday, June 17th, 7:00 PM to 9:00 PM (Thompson Memorial Presbyterian Church, 1680 Aqueton Road, New Hope PA 18938) is designed to retrain your lag time so you can be a more effective listener.

• Lag time means you have time left over in your head to think, while listening.

• Our culture does not teach us how to listen – it teaches how to talk.

Congruence in Communication

One-to-one communication involves: (Albert Mehrabian, Communication Without Words, Psychology Today, 1968)

• Words 7%
• Tone 38%
• Body Language 55%

Congruent communication occurs when words, tone and body language all give the same message.

Learning skill goes through Four Stages (Ralph Nichols, Listening is a Ten Part Skill, 1957)

Stage 1 Stage 2 Stage 3 Stage 4

Information Awkward Intentional Integrated

Unconscious Conscious Conscious Unconscious

Incompetent Incompetent Competent Competent

Additional information

http://www.newhopechurchpa.org...

Contact

Len Deane Jr.

deaneL70@verizon.net