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Schools

Customer Service Foundations : The Attitude Dance

Organizations say they are tired of employees with an “attitude,” but they have difficulty defining and verbalizing what the word means. It is hard to improve an attitude if you are not even sure of what needs improving.


Attitude is a state of mind, which is revealed through a person’s behavior, tone of voice, and body language. One’s attitude affects behavior, which in turn affects their job performance.


With this program attendees will learn :

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  • How attitude, behavior, and job performance are related.

  • Ways to stay energized throughout the work day.

  • How to prevent negative feelings from affecting performance and actions at work.


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