How to Replace Your Samsung Galaxy Note7

Samsung has stopped production of the Galaxy Note7 and has asked all customers with either the original or the replacement device to power down and stop using the phones.

The decision comes after the company originally recalled nearly 2.5 million phones in September after several reports of the devices catching on fire. Major retailers and carriers in the United States offered customers the option to replace the devices either with a different smartphone or with a replacement Note7 once it was approved for sale.

However, now the phone is officially dead, and anyone with either an original or a replacement device is advised by both Samsung and the Consumer Product Safety Commission to stop using them.

"Consumers who still have an original Note7 or who received a replacement Note7 are urged to take advantage of the remedies available, including a full refund," Elliot F. Kaye, chairman of the CPSC, said in a statement.

So what remedies do consumers have? Below is a full list of options being offered by major carriers in the U.S.

AT&T

Customers can visit a retail store to exchange the phone for another Samsung smartphone or another phone altogether. Anyone who already replaced the original recalled phone for a temporary device can keep that device as their permanent smartphone or exchange it for a different phone. Anyone who ordered the Note7 and has not received it will need to place a new order as all orders for the phone will be cancelled.

Verizon

Customers can bring their recalled or replacement Note7, along with any accessories, to a Verizon corporate store for a full refund and choose another available device.

T-Mobile

The carrier said customers can bring in any model of the Note7, along with any accessories, to a retail store. Customers will receive a full refund that can be applied to the purchase of any device in the carrier's inventory. Any restocking charges will be waived.

Sprint

The carrier is similarly giving anyone with a replacement Note7 the option to exchange it for another device.

If you purchased the device from a Best Buy, the store is also letting customers exchange the recalled or original Note7, along with any accessories, for another device or for a full refund. And if you bought your phone online from Samsung, customers should contact 1-844-365-6197.

Image via Samsung/CPSC