Decisive Communications Presents Success of New Mobile Apps at Northern Virginia Damage Prevention Committee Meeting

Frederick, MD - Decisive Communications, a turn-key solution based organization that provides a full suite of services in the telecommunications industry, presented to the Northern Virginia Damage Prevention Committee on Friday, June 5, explaining how its technicians have become more efficient, accurate and safe using mobile apps the company has recently developed.

As a result of efforts by Decisive Communications to incorporate smart device technology into all facets of its business, the company recently developed four apps to improve everyday workflow, for both iOS and Android smart devices. The apps, used by the company’s technicians, have in just months led to reduced service times, better customer communication and increased efficiency and accuracy in the field.

Jacquelyn Politoske, Director of Business Operations, Compliance and Assurance for Decisive Communications, presented these recent innovations and successes to NOVEC at its meeting on June 5.

“We are extremely proud of our continued dedication to improving the quality of service we offer our clients,” said Timithy B. Harwood, President of Decisive Communications. “We’re thrilled to have the opportunity to share the story of how our team has developed a suite of apps to effectively remove redundant and repetitive tasks previously subject to human error.”

Harwood and Poliotske first presented the success of Decisive Communications’ new apps in March at the 2015 Virginia Damage Prevention Conference in Virginia Beach, Va.

Decisive Communications provides a variety of services to MSO clients like Comcast, Time Warner Cable and Cox Communications, along with government clients like the State of Maryland and commercial retail companies including Walgreens and T-Mobile Communications.

Headquartered in Frederick, Md., Decisive Communications provides versatile and carefully managed workforces in the following areas: Broadband Fulfillment Services, Fulfillment Support Services, Construction Services, Engineering & Construction Management, Fiber Restoration, Technical Staffing, Specialty Services and Information Technology Development and Use, all designed to create an end-to-end experience for its clients.

Among the new apps in use by Decisive technicians is The Decisive Drop App, an automated entry system for underground drop tickets that uses GPS-location services to ensure accuracy, proactively notifies customers of their job status and eliminates back office intervention. Since its deployment, The Decisive Drop App has cut service times in half for multi-system operator (MSO) clients including Comcast.