Coronavirus: How Fairfax County 911 Calls Are Handled

FAIRFAX COUNTY, VA — Fairfax County Rescue and Rescue is making residents aware of how they're handling 911 calls potentially involving the new coronavirus, which causes COVID-19 illness.

In a video message to residents, Fairfax County Fire Chief John Butler outlined the fire department's policy that intends to keep personnel and residents safe. Firefighters and paramedics are increasing use of personal protective equipment — gowns, masks, eye protection, gloves and face shields — as they care for patients who may have COVID-19.

"This is out of protection, which ensures members of Fairfax County Fire and Rescue Department are able to continue providing emergency medical care," said Butler.

Residents are advised to know when to call 911. Those with cold or flu-like symptoms should contact a health care provider. Only in an emergency situation should a person call 911, visit an emergency room or visit a fire station. A person having difficulty breathing — one of the COVID-19 symptoms — should seek emergency medical attention.

Dispatchers and paramedics will ask questions about symptoms and medical history during a call for rescue. Butler says providing accurate responses allows personnel to take precautions for their safety and provide the care the patient needs.

"We treat all who need our help regardless of symptoms or medical conditions," said Butler.

Fairfax County Fire and Rescue is preparing contingency plans to maintain consist services should calls for rescue increase. The department is fully staffing fire stations and apparatus, but all fire stations are closed to the public.

For public health information on COVID-19, visit the Fairfax County Health Department and Centers for Disease Control and Prevention websites.