About USAlliance Financial
On site Interviews – Oct. 30th
Call Center Representatives
Bilingual Preferred
300 Apollo Drive, Chelmsford, MA 01824
Provide high quality service to our members via the multiple communication channels within the call center.
Responsibilities
- Handle a large volume of incoming calls within a fast-paced environment in a courteous, professional and efficient manner.
- Maintain up to date knowledge of credit union products, services and procedures to deliver accurate information to members.
- Support the growth of the credit union by identifying opportunities to deepen member relationships.
- Assist members by offering Credit Union products and services to improve members’ financial position. .Display a great, positive attitude and the drive to succeed.
Requirements
- Must be self-motivated with strong verbal and written communication.
- Minimum of 6 months customer service experience in a sales environment.
- Previous call center experience is preferred
- Bi-lingual (English and Spanish) is a plus but not required.
- Be available for a flexible work schedule. The Call Center hours are from 7:30 am to 7 pm Monday – Friday; Saturdays from 9 am to 1 pm with rotating shifts.
Why should U join our team?
- Medical, Dental and Vision and Life Insurance
- 401(k) Savings Plan with Full Employer Match Up to 6%
- 3 Weeks PTO + 5 Sick days + your Birthday!
- Flexible Spending Accounts for Health & Dependent Care Expenses
- Generous Incentive/Bonus Plan
- Wellness/Gym
Membership Reimbursement