Medford Can Now Get Wireless 911 Calls

MEDFORD, MA — The Medford Dispatch Center has converted its 911 capabilities and can now receive wireless 911 calls directly, Mayor Stephanie M. Burke announced Friday. Prior to the implementation of this Direct Wireless program, wireless 911 calls were answered by the Essex Regional Dispatch Center and transferred to the Medford center.

The Direct Wireless program will enhance first responder response times during
emergencies and will improve emergency communications between the residents of
Medford and its public safety officers, officials said.

"The response time can greatly affect the outcome of a call. This new technology allows
those in distress to directly call 911 from their mobile phone, which in turn, deceases the
response time," Police Chief Jack Buckley said in a statement.

As wireless calls don’t necessarily give away your location, it’s important to remember
what information you need to provide, if you must make an emergency call with your cell
phone. If making a 911 call using your cell phone, remember to:

• Be prepared: Give specific details about your location
• Look for landmarks: Understand your location
• Know your phone number
• Call back: If you’re accidentally disconnected
• If driving, pull over: If you can do so safely